BPO / ITES

BPO & Call Center Services

We are a leading BPO in central India, providing high quality customer service across all verticals. We deliver a wonderful customer experience by using state-of-the-art infrastructure, technical skills, well-defined human policies, vertical-centric best practises, and, most importantly, a team of competent professionals in management with rich and deep knowledge who have put in more than two hundred person-years in various industries.

We have a track record of developing some of Central India's most successful joint venture partnerships over a 10 period in conjunction with global innovators in cutting-edge technologies, such as onshore BPO and mobile VAS.

BPO

XraNet provides high-quality customer service across the industry

We provide a wide range of services and products to help businesses of all sizes digitize.

What We Do

We offer both voice and non-voice outsourcing services, such as email chat, SMS, and online interaction.

At the core of the contact center solution, lies an advanced CRM solution bank helping clients to understand their customers, better, customer classification and requirement analysis of the consumers. This is complimented with advanced analytical capability and subject matter expertise in chosen verticals, further helping our clients in new product launches, decision making and in competition combat strategies.

Our goal is to provide end-to-end services as a Customer Life Cycle management partner. We believe in complete accountability of your account deliverables.

Our Edge

Highly skilled IT team with round the clock operations is able to maintain over 99.5% of services up time.

Enhance efficiency and increase revenue due to total focus on only few industry segments.

Established processes for process migration and quality operation.

A group of employees with extensive knowledge and experience.

Resources

Find Out More about Our Expertise & Strengths

Brochure

For your way to success

Datasheet

For your way to success

Whitepaper

For your Business Goals

Call Center Services

01

Inbound Call Center Services

Inbound Call centers are places where companies receive calls having to do with their service or product. They are used for everything from customer issues related to product sales. Many companies go online to find the call center information and services that they need. Inbound Call centers are the easiest way for companies to reach their customers. Other companies use call centers as places where customers can get help with problems.

02

OutBound Call Center Services

Outsourcing the outbound call center services can significantly improve overall customer acquisition and retention. The sales up-selling as well as cross-selling strategies and techniques deployed by our professionals greatly help the organizations to meet the most challenging sales goals and objectives.

Transform Your Business Digitally With Us And Expand It!

We look forward to working with you to create the right digital solution for your business.