BPO & CALL CENTER SERVICES
We are a leading BPO in central India, providing high quality customer service across all verticals. We provide great customer experience by leveraging the State of Art infrastructure, technology skills, well laid down human policies, vertical centric best practices and above all a team of competent professionals in the management with rich and deep knowledge who have put in more than two hundred person-years in varied industries.
Stringent quality standards and best practices for processes coupled with strategically located delivery centers, complemented by smart people and pragmatic management practices that help in achieving enhanced levels of customer satisfaction.
We are a multifaceted management group that is engaged in establishing a lead in the emerging business area which is the outcome the linkages and converging communication and entertainment technologies. We have a proven track record of over 10 years in building some of Central India’s most successful Joint Venture Partnerships in collaboration with world leaders in cutting edge technologies –Onshore BPO, Mobile VAS etc.
What We Do
We provide outsourcing services for both Voice and Non-voice including email chat, SMS or web interaction.
At the heart of the contact center solution, lies an advanced CRM solution bank helping clients to understand their customers better, customer classification and need analysis of the customers. This is complimented with advanced analytical capability and subject matter expertise in chosen verticals further helping our clients in new product launch, decision making and in competition combat strategies.
Our vision is to become Customer Life Cycle management partner providing end to end services. We believe in taking complete accountability of your account deliverable.
- Highly experienced Team
- Established processes for process migration and quality operation
- Highly skilled IT team with round the clock operations is able to maintain over 99.5% of services up time.
- Enhance efficiency and increase revenue due to total focus on only few industry segments.
Inbound Call Center Services
" Inbound Call Centres Track Calls for Better Service "
Inbound Call centres are places where companies receive calls having to do with their service or product. They are used for everything from customer issues related to product sales. Many companies go online to find the call centre information and services that they need.
Inbound Call centres are the easiest way for companies to be reached by their customers. Customers can talk to representatives directly to get whatever they need. Many companies use the centres as a spot to make sales and let customers place orders. Other companies use call centres as places where customers can get help with problems.
Our Services and Their Features
XtraNet has acquired brilliance in delivering enhanced level of customer satisfaction by offering better Inbound Call Center Services. We attempt to provide quality performance at all times, be it for attaining productivity through calls or by providing customer satisfaction. Our professional experience has taught us that the success of our outsourcing firm is the direct result of, our constant focus, on the fulfillment of the core business goals.
XtraNet works in conjunction with companies ranging from small businesses to large enterprises, creating successful partnerships. Our main purpose is to support our clients and stick to our commitments in order to, not just satisfy, but exceed the expectations. We provide a significant competitive advantage as all our employees are dedicated to achieving the goals, with a continuous commitment to quality and our thorough determination creates optimum conditions which ultimately leads to success.
OutBound Call Center Services
Outsourcing the outbound call center services can work great wonders in enhancing overall client acquisition and retention. The sales up-selling as well as cross-selling strategies and techniques deployed by our professionals greatly help the organizations to meet the most challenging sales goals and objectives. bpo, bpo, bpo, bpo, bpo.
Our Services and Their Features
XtraNet Technologies, in a very short span of time has lined up an entire range of outbound services such as lead generation services, appointment settings, customer service etc. XtraNet is driven by pragmatic and performance based approach for all outbound communications. Having strong domain knowledge, we are one of the major players in the BPO segment for last decade. We work with companies ranging from small enterprises to large corporates, leading to booming partnerships which produces beneficial results to all the companies linked with us.
- Awaya, Interact CRM and NEC CC Switch having facility of auto calls distribution & MIS generation facilities
- 300+ Physical Desks with manpower & PC (Networked with updated Security Solutions)
- 6 Operation Managers, 15 Team leaders, 8 Quality Analyst, 4 Trainers, 5 Tech Support onsite
- Adequate office space (14000 Sq. Ft.) with required infrastructure for running the center in Bhopal with power backup – (UPS with 100% DG backup)
- Integration with automatic call distribution (ACD), interactive voice response (IVR), and computer telephony integration (CTI)
- LAN Setup for entire Network with Switches, Cisco Router & MROTEK Modems for WAN
- MPLS for Data and E1 - PRI connectivity
- CCTV Surveillance, Fire Safety & Biometrics Access Control System
- Application Software for Tele-Calling, Analysis, Supervision and MIS Generation
- Auto Dialer (Predictive & Progressive) for outbound Campaigns & Voice Logging facility
- DOT Licenses for International, Domestic Call Center & Tele-marketing center